EC2025-0427

That with respect to Notice of Motion EC2025-0427, the following be adopted: NOW THEREFORE IT BE RESOLVED That Council directs Administration to review and strengthen current customer service standards when essential water services to Calgarians is disrupted; AND FURTHER BE IT RESOLVED That Council directs Administration to report back to the 2025 July 29 Regular Meeting of Council and provide the following: ; A summary of Administration's current practices and performance targets for managing water disruptions and any improvement initiatives that are currently underway. A summary of practices used by other utilities and municipalities to communicate with and support customers during a water outage. Recommendations for improvements to the current water outage practices, including timelines and cost of implementation, which may include alternate water sources provided in a timely manner that are easily accessible to all customers including seniors and those with mobility challenges. Customers affected by essential water service disruptions given complimentary daily recreation passes in order to access essential services. And a measurement tool (number and duration of water service disruptions each year as well as feedback from customers impacted by water service disruptions) that is reported back to Council on an annual basis starting in Q4 2025.